| Re: Delay repay delay Posted by grahame at 07:40, 10th November 2026 |     |
''Don't panic, Captain Wainwaring!' It will all be well when GBR take over the running of our railways. 
Post includes AI generated content (?)
| Re: Delay repay delay Posted by Chris from Nailsea at 01:22, 10th November 2026 | |
Hmm.
Posting this personally here, not as an official of the Coffee Shop forum or of my erstwhile employer (a High Street bank):
For several years, I worked in a complaints department, dealing with customers who had an issue. I was given authority to pay out up to £1,000 (in those days) without any need to refer to management.
I don't think I ever paid out anything like that: I simply looked at their file notes, decided they were right, and offered them £200 or £300 as compensation, 'in full and final settlement'.
That is not to say that the tactics used for sales of other services by all of the High Street banks in years gone by were good: history has shown that they were not.
Chris.
| Re: Delay repay delay Posted by Hafren at 22:40, 9th November 2026 | |
Makes me wonder why it takes so long.
In many cases it's just a case of checking against records, and maybe some sort of checks for anomalous claim patterns.
Some will need manual checks for quality checking and dealing with unusual cases, but surely not many. Some will need to be referred. But if there's a backlog perhaps a switch should be flicked in the algorithm to reduce additional checks and accept claims on face value. Set a reasonable SLC and flip that switch if not met.
| Re: Delay repay delay Posted by Chris from Nailsea at 22:05, 9th November 2026 | |
''Don't panic, Captain Wainwaring!' It will all be well when GBR take over the running of our railways.
| Re: Delay repay delay Posted by TonyN at 21:04, 9th November 2026 | |
Xc state their response times are 40 working days currently....
Geeze! They probably spend more time managing follow up enquiries than actually answering!
And the queue will be getting longer by the hour. They are cancelling trains on the Nottingham Cardiff service right left and centre. Every one must lead to another 100 claims.
| Re: Delay repay delay Posted by grahame at 20:06, 9th November 2026 | |
Xc state their response times are 40 working days currently....
Geeze! They probably spend more time managing follow up enquiries than actually answering!
| Re: Delay repay delay Posted by ChrisB at 19:47, 9th November 2026 | |
Xc state their response times are 40 working days currently....
| Re: Delay repay delay Posted by XPT at 19:44, 9th November 2026 | |
I'm still awaiting my CrossCountry Delay Repay from 7th September! My claim is still "In progress"! Anyone else been waited a similar or longer time than that?
| Delay repay delay Posted by JohnM at 09:32, 28th September 2026 | |
Please accept our apologies for the delay in processing your claim that we received on Thu, 17 Sep 2026. We are currently experiencing high volumes of claims which is preventing us from assessing your claim as quickly as usual.
Another candidate for AI assistance?
