Recent Public Posts - [guest]
Re: GWR PAYG Accounts Deleted - Compensation being paid In "Fare's Fair" [362694/30405/4] Posted by RailCornwall at 19:42, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
That was never implemented as far as I know, it's a straight PAYG service, you start with a zero balance, you make a journey or journeys on the first day, these are aggregated adjusted for capping. The user's payment card is debited on day two (usually around 1000) albeit further adjusted for weekly capping as you go along. To confirm there never is a Credit Balance on the product.
Re: GWR PAYG Accounts Deleted - Compensation being paid In "Fare's Fair" [362693/30405/4] Posted by ChrisB at 19:26, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
What if there was a balance in the customer's favour (ie pay-as-you-go loaded with funds for use)?
Re: GWR Community Rail Conference - 24th June 2025 In "Across the West" [362692/30086/26] Posted by grahame at 18:35, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
The slides from the day have been copied to me and are mirrored for logged in members at
https://www.firstgreatwestern.info/mirror/gwr_cdc_2025.pdf
I also have copied of nearly 130 pictures taken on the day - not sure what or how to share those.
Re: GWR PAYG Accounts Deleted - Compensation being paid In "Fare's Fair" [362691/30405/4] Posted by grahame at 18:14, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
Rather than paraphrase here's the salient part of the EMail I received earlier.
[snip]
Hopefully lessons learned.
[snip]
Hopefully lessons learned.
Thank you for posting that. I have clicked "like" not that I really do - to acknowledge seeing an reading it.
Much appreciate this being brought to a somewhat wider audience - THANK YOU. I suspect you won't het many follow up simply because the post says it all, but wanted to jump to see the information IS appreciated.
GWR PAYG Accounts Deleted - Compensation being paid In "Fare's Fair" [362690/30405/4] Posted by RailCornwall at 17:36, 26th June 2025 Already liked by grahame | ![]() ![]() ![]() ![]() ![]() |
Rather than paraphrase here's the salient part of the EMail I received earlier.
I’m writing about your Great Western Railway pay-as-you-go (PAYG) account, and a problem we had 2 days ago.
On the 24th of June, following a routine software update, we found an unexpected problem that resulted in the closure of your PAYG account with us. Due to the way we manage our customer accounts, once they’ve been closed, we are unable to re-open them. I’m sorry for any inconvenience this has caused.
To continue using our pay-as-you-go service, you’ll need to add PAYG to your GWR account again, the same way you did before. A guide on how to do this can be found here. You don’t need a new Touch Smartcard.
As an apology for the inconvenience we’ve caused you, I’d like to give you a £10 e-voucher that you can use towards a future booking.
EM signed by
Jason Ness
Head of Customer Relations
Hopefully lessons learned.
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [362689/29726/18] Posted by grahame at 17:32, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
As I suspect MH might be job hunting within the next 12 months, rocking the boat as you suggest might not be the wisest idea?
Indeed. As I am retired and don't have a career to worry about, it's easy for me to point out the real culprit as I see it, and even to suggest that the culprit might be strongly co-ercing others to do their bidding. The word "bullying" came to my mind, but that might be going too far.
MH and GWR are in a very awkward position as indeed are many many others who's funding stream is heavily government / DfT based.
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [362688/29726/18] Posted by ChrisB at 17:23, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
As I suspect MH might be job hunting within the next 12 months, rocking the boat as you suggest might not be the wisest idea?
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [362687/29726/18] Posted by grahame at 16:55, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
Same problem in that the DfT signs off on all costs. Graham, you know this.
Indeed ... it [was/could/should have been] a wonderful opportunity to bring the issues to the public attention of the man from the ministry. And perhaps for GWR to quantify in public the sort of costs versus the sort of gains made in the fare box as people do not abandon the train. But of course the DfT is the boss and isn't it tempting just to say "yes sir" and "we will help propagate your words" to the boss, and that may help in your job protection or you even having a job when things are re-organised.
Re: Swans versus Avocet In "Media about railways, and other means of transport" [362686/30403/49] Posted by Chris from Nailsea at 15:45, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
My understanding is that swans can take off from the ground (given enough open space, taking into consideration their wingspan), but they prefer to land on water, where they can use their webbed feet to some slowing effect.
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [362684/29726/18] Posted by ChrisB at 14:00, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
Same problem in that the DfT signs off on all costs. Graham, you know this.
Re: Swans versus Avocet In "Media about railways, and other means of transport" [362683/30403/49] Posted by eightonedee at 13:45, 26th June 2025 Already liked by Oxonhutch | ![]() ![]() ![]() ![]() ![]() |
Is it true that swans can only take off from water?
No, but it's far easier!
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [362682/29726/18] Posted by grahame at 13:16, 26th June 2025 Already liked by Witham Bobby | ![]() ![]() ![]() ![]() ![]() |
With Hendy in the room, and the DfT on the hook as we know for any & all additional costs on the railway, MH did refer a couple of times to the need to get a 7 day railway. In the circumstances, about as much as he could address?
Well ... he could have addressed the problems of getting staff and a reliable service on the other six days in the week and explained why after all these years they haven't achieved it. With Hendy and customers in the room, that might actually have brought something to the pinpoint attention of Lord Hendy who is, after all, very much more a public transport person and advocate than we've had in the past.
Re: Global Centre of Rail Excellence In "Shorter journeys in South and West Wales" [362680/28013/23] Posted by Witham Bobby at 12:42, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
t
That could easily take four years to get nowhere, couldn't it? Just ask Go-Op how!
That could easily take four years to get nowhere, couldn't it? Just ask Go-Op how!
Or HS2, who can do it for far longer than four years, and at many multiples of the cost
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [362679/29726/18] Posted by ChrisB at 12:38, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
With Hendy in the room, and the DfT on the hook as we know for any & all additional costs on the railway, MH did refer a couple of times to the need to get a 7 day railway. In the circumstances, about as much as he could address?
Re: Eurostar wide spread disruption Wednesday 25 June 2025 In "The Wider Picture Overseas" [362678/30402/52] Posted by IndustryInsider at 11:16, 26th June 2025 Already liked by Witham Bobby | ![]() ![]() ![]() ![]() ![]() |
Slightly off-topic, but all GWR IETs have an abundance of water supplies on board and if there is a power failure they can usually go over to 'Diesel' mode to keep all the important on-board systems including air-conditioning on until the train can move.
GWR 387s have no water on board and if there is a power failure they are usually stranded and start to 'load shed' quickly, meaning important on-board systems like air-conditioning only work for a short while.
The wrong way round?
Re: Global Centre of Rail Excellence In "Shorter journeys in South and West Wales" [362677/28013/23] Posted by matth1j at 10:18, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
The GCRE's own website (apologies if it's already been posted and I've missed it):
https://www.gcre.wales/
Subheading is "The UK’s first net zero railway".
Re: Global Centre of Rail Excellence In "Shorter journeys in South and West Wales" [362676/28013/23] Posted by stuving at 10:05, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
If you follow the link at the start of this thread, it still leads to a .gov.wales page giving the status in early 2021, with:
Next steps
GCRE has begun the next phase of plans to bring private sector investment into the company, GCRE Ltd. It has formally launched a public procurement process, with the publication of a Contract Notice and Selection Questionnaire inviting applicants to pre-qualify.
The public procurement process is expected to run until the autumn of 2023. Following this it is expected that GCRE Ltd will become majority owned by a private investor(s).
GCRE has begun the next phase of plans to bring private sector investment into the company, GCRE Ltd. It has formally launched a public procurement process, with the publication of a Contract Notice and Selection Questionnaire inviting applicants to pre-qualify.
The public procurement process is expected to run until the autumn of 2023. Following this it is expected that GCRE Ltd will become majority owned by a private investor(s).
That could easily take four years to get nowhere, couldn't it? Just ask Go-Op how!
Re: Modern Day Problems In "The Lighter Side" [362675/30390/30] Posted by broadgage at 09:45, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
Great in diameter and circumference, yes.
Great in height, maybe, but only a bit above average.
Great in cuteness, no way.
Re: Swans versus Avocet In "Media about railways, and other means of transport" [362674/30403/49] Posted by stuving at 09:41, 26th June 2025 Already liked by Oxonhutch | ![]() ![]() ![]() ![]() ![]() |
I seem to recall that a swan is the size of trespasser where the delay problem (and repay responsibility) moves from the TOC over to Network Rail, although I am not sure how line-side fences are supposed to keep a swan out of the railway reservation. Is it true that swans can only take off from water?
While no doubt size matters, it's not the specific criterion. Delays are to be attributed to NR if the animal (including birds) is a risk to safety of the line. If not - presumably it's then a driver not wanting to harm a poor little birdie - that's left with the TOC (and to be discussed with the driver). There are two footnotes to that section of the DAPR (Q1.8.1), one of them specific to swans:
Note: Safety of the Line in this circumstance is deemed to be where the reporting person believes there is a potential risk to the safety of their train, other trains, any persons on those trains or the overall safe operation of the railway.
Note: Incursion incidents involving swans (not struck by a train) are to be coded to X8 given their protected status.
Note: Incursion incidents involving swans (not struck by a train) are to be coded to X8 given their protected status.
X8: Animal Strike or incursion not within the control of Network Rail EXT ANIMAL
So that's one of things things NR pay for though they are not held to be responsible.
Re: Delay repay question In "Your rights and redress" [362673/30373/6] Posted by matth1j at 09:37, 26th June 2025 Already liked by Chris from Nailsea, rogerw, Oxonhutch | ![]() ![]() ![]() ![]() ![]() |
...and as I only paid £36.58 for it thanks to Uber's ongoing 5% off promotion, I'm quids in

Ok I actually got £1.92 back in Uber credit, but I've already used that on my commutes. And of course it doesn't cover the cost of driving to Chippenham and back to pick my wife up, which was during my working day. I didn't try suggesting she should just wait ~2 hours at Swindon for the next train to Melksham as I had a pretty good idea what the answer would be

Re: Swans versus Avocet In "Media about railways, and other means of transport" [362672/30403/49] Posted by Oxonhutch at 09:17, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
I seem to recall that a swan is the size of trespasser where the delay problem (and repay responsibility) moves from the TOC over to Network Rail, although I am not sure how line-side fences are supposed to keep a swan out of the railway reservation. Is it true that swans can only take off from water?
Re: Connections, engineering works, delays and substitution - Slovak style In "The Wider Picture Overseas" [362671/30396/52] Posted by grahame at 09:02, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
Again, a pacer and a series of stations now up to the top of the valley - I think I saw a sign that said "588 metres" but I could have been wrong, or that could have been the distance to some attraction I missed.
Yes, I thinks it was 588 metres above sea level (and, yes, I missed an attraction)
The resort SKIMAKOV is especially popular among young families with children, which predetermine particularly wide slopes that allow safe skiing.
The ski slopes of medium and easy difficulty (overall length of 6 050 m) are located in 660 - 948 m above sea level and they are regularly treated. In the resort are 4 ski lifts with a transport capacity of 2850 person / hour., 3 km artificial snow routes and 1200 m long illuminated trail. The average ski season lasts for 90 days. There is a parking lot for 260 cars at your disposal, which is located right nest to the lifts. The resort is easily accessible.
In the resort, just next to the ski lifts, there is a newly build buffet with the possibility of sitting inside or on a covered terrace with a wonderful view of the ski slopes. Skiers have the option of refreshments in the buffet at the upper lift station, directly on the ridge Javorníky, where a nice view of the resort and Beskydy. There is also a children skifun park, snowtubing, snowpark, snowboarding and ski rental and ski service. For the beginners, we offer ski and snowboard school and ski kindergarten. Tourist - recreational cross-country ski track passes through the ridge Javorníky through top Čerenka 948 m, while the ridge to ski lift exports and supplies to the ridge Beskydy.
In the Makov municipality (2 km from the resort), there is a ice rink, ATM, change office, railway station and other food and accommodation
The ski slopes of medium and easy difficulty (overall length of 6 050 m) are located in 660 - 948 m above sea level and they are regularly treated. In the resort are 4 ski lifts with a transport capacity of 2850 person / hour., 3 km artificial snow routes and 1200 m long illuminated trail. The average ski season lasts for 90 days. There is a parking lot for 260 cars at your disposal, which is located right nest to the lifts. The resort is easily accessible.
In the resort, just next to the ski lifts, there is a newly build buffet with the possibility of sitting inside or on a covered terrace with a wonderful view of the ski slopes. Skiers have the option of refreshments in the buffet at the upper lift station, directly on the ridge Javorníky, where a nice view of the resort and Beskydy. There is also a children skifun park, snowtubing, snowpark, snowboarding and ski rental and ski service. For the beginners, we offer ski and snowboard school and ski kindergarten. Tourist - recreational cross-country ski track passes through the ridge Javorníky through top Čerenka 948 m, while the ridge to ski lift exports and supplies to the ridge Beskydy.
In the Makov municipality (2 km from the resort), there is a ice rink, ATM, change office, railway station and other food and accommodation
I'll have to take my big feet there some winter soon!
Re: Global Centre of Rail Excellence In "Shorter journeys in South and West Wales" [362670/28013/23] Posted by Clan Line at 08:29, 26th June 2025 Already liked by Western Pathfinder, Witham Bobby | ![]() ![]() ![]() ![]() ![]() |
Perhaps in the 5 year delay somebody might point out that: "high-speed ............. with testing speeds of potentially up to 125mph" is not really considered "high speed" anymore !
Re: Delay repay question In "Your rights and redress" [362669/30373/6] Posted by matth1j at 07:03, 26th June 2025 Already liked by froome | ![]() ![]() ![]() ![]() ![]() |
We’ve rejected your claim as it doesn’t meet the criteria stated in our current policy.

Would be helpful if they stated in what way it doesn't meet the criteria. I've appealed, asking them to clarify.
Update:
We have confirmed that the delay you experienced was 120 minutes or more and that you are entitled to £38.50 in compensation.
Great, although no indication why they rejected it the first time.Re: Weather updates, from across our area - merged posts In "Across the West" [362668/29177/26] Posted by TaplowGreen at 06:36, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
Looks like good BBQ weather on Sunday.
Re: Global Centre of Rail Excellence In "Shorter journeys in South and West Wales" [362667/28013/23] Posted by TaplowGreen at 06:36, 26th June 2025 Already liked by Witham Bobby | ![]() ![]() ![]() ![]() ![]() |
From ITV.com
Global Centre of Rail Excellence: £400m rail testing facility 'delayed for five years'
A state of the art rail testing facility near Ystradgynlais is at least five years behind schedule, it has been revealed.
On Friday, Powys County Council councillors received a report outlining the risks to the council associated with transforming the former Nant Helen opencast mine and Onllwyn washery site into a Global Centre of Railway Excellence (GCRE).
The development has a potential to create hundreds of jobs and could revitalise the economy bringing in an estimated £300 million into the area.
Article continues
A state of the art rail testing facility near Ystradgynlais is at least five years behind schedule, it has been revealed.
On Friday, Powys County Council councillors received a report outlining the risks to the council associated with transforming the former Nant Helen opencast mine and Onllwyn washery site into a Global Centre of Railway Excellence (GCRE).
The development has a potential to create hundreds of jobs and could revitalise the economy bringing in an estimated £300 million into the area.
Article continues
The irony siren is earsplitting!!!
From Place North West
An appeal by the Ffestiniog Railway Company against the Snowdonia National Park Authority’s refusal of a new station building for Beddgelert has been allowed, with the authority also required to pay costs.
In a decision handed down on 21 May by RH Duggan, a planning inspector appointed by the Welsh Ministers, it was decreed that the railway organisation may proceed with the development on a concrete slab already put in place when the project was initially put forward in the 2000s.
Costs were also awarded, with the inspector recording that in its refusal the planning committee had not applied the local development plan 2016-2031, and that “the application was decided on the grounds of unsupported local opinion and opposition to any station building,” causing the appellant unnecessary costs.
The applicant is now invited to submit to the national park authority details of its costs, with a view to reaching agreement on the amount to be paid.
Consent was given in 2006 by the authority for a facility including ticket office, waiting room, toilets and café, with the slab developed at the existing Beddgelert station, a stop on the Welsh Highland Railway.
Even at that point the issue was contentious, with conditions attached on trading – conditions that were defeated in an earlier appeal. Since that time, the station has operated with small shelters on platforms, portaloos and temporary cafe provision in place, as financial priorities elsewhere saw the Beddgelert project put on hold.
A refreshed application was submitted in 2023, looking to deliver a slightly smaller version of the approved 2006 plan.
This went to the parks authority’s planning and access committee in May 2023 with a recommendation to approve, but was refused, leading the heritage group to seek recourse through Planning & Environment Decisions Wales.
In a decision handed down on 21 May by RH Duggan, a planning inspector appointed by the Welsh Ministers, it was decreed that the railway organisation may proceed with the development on a concrete slab already put in place when the project was initially put forward in the 2000s.
Costs were also awarded, with the inspector recording that in its refusal the planning committee had not applied the local development plan 2016-2031, and that “the application was decided on the grounds of unsupported local opinion and opposition to any station building,” causing the appellant unnecessary costs.
The applicant is now invited to submit to the national park authority details of its costs, with a view to reaching agreement on the amount to be paid.
Consent was given in 2006 by the authority for a facility including ticket office, waiting room, toilets and café, with the slab developed at the existing Beddgelert station, a stop on the Welsh Highland Railway.
Even at that point the issue was contentious, with conditions attached on trading – conditions that were defeated in an earlier appeal. Since that time, the station has operated with small shelters on platforms, portaloos and temporary cafe provision in place, as financial priorities elsewhere saw the Beddgelert project put on hold.
A refreshed application was submitted in 2023, looking to deliver a slightly smaller version of the approved 2006 plan.
This went to the parks authority’s planning and access committee in May 2023 with a recommendation to approve, but was refused, leading the heritage group to seek recourse through Planning & Environment Decisions Wales.
Re: 2025 - Service update and amendment log, Swindon <-> Westbury In "TransWilts line" [362665/29726/18] Posted by grahame at 04:24, 26th June 2025 | ![]() ![]() ![]() ![]() ![]() |
Another space for someone else then who does want to attend - there's plenty out there wanting to network
?? - I suspect you are reading or I am quoting somewhat out of context.
My contacts (and there are several in Wiltshire and Somerset who were there) did find the day very useful and gave no indication of the whole being a waste of their time. Indeed they said the networking was most useful.
The criticism was more a disappointment at GWR's failure to adequately address the issues of service reliability. I wasn't there so I have no view - but reliability does need to be urgently addressed on the ground, and in writing "urgently" and "on the ground" you have a conundrum for the conference organisers. Nothing urgent that's effective on the ground has been done for years, and what good would a longer section at the conference giving explanations (excuses?) and making (over?)optimistic promise actually do?