| GWR web app update: be aware Posted by Mark A at 18:45, 19th February 2026 |     |
GWR is making changes to their app: if you use it you'll need to take action. More from GWR here:
Mark
https://www.gwr.com/web-and-app-update
| Re: GWR web app update: be aware Posted by ChrisB at 19:02, 19th February 2026 | |
As part of this update, new users will not be able to sign-up for pay-as-you-go accounts from 12:00 on Tuesday 17 February until 17:00 on Tuesday 24 February.
Existing pay-as-you-go customers will be able to access their accounts as normal until 22:00 on Monday 23 February, when the update takes place. It is expected that pay-as-you-go accounts will be available again at 17:00 on Tuesday 24 February.
A bit of a pain, if going to work on Tuesday morning using PAYG.
More of a pain as multiple usage of the same payment card to the same retailer often flags as fraudulent usage.
Existing pay-as-you-go customers will be able to access their accounts as normal until 22:00 on Monday 23 February, when the update takes place. It is expected that pay-as-you-go accounts will be available again at 17:00 on Tuesday 24 February.
A bit of a pain, if going to work on Tuesday morning using PAYG.
Immediately after the update, you will only be able to buy one journey per transaction. This can be a single or return journey, or a return journey made up of two single tickets.
If you need tickets for multiple journeys, please complete them as separate purchases.
We are working hard to restore multiple-journey bookings as soon as possible.
If you need tickets for multiple journeys, please complete them as separate purchases.
We are working hard to restore multiple-journey bookings as soon as possible.
More of a pain as multiple usage of the same payment card to the same retailer often flags as fraudulent usage.
| Re: GWR web app update: be aware Posted by BBM at 11:00, 21st February 2026 | |
There's some discussion of the new app on the frequent traveller site 'Head For Points':
https://www.headforpoints.com/2026/02/21/new-gwr-app/
People in the discussions there are seriously suggesting that GWR are purposely doing this out of spite for losing the franchise.
| Re: GWR web app update: be aware Posted by grahame at 11:56, 21st February 2026 | |
Google suggests when I ask for "gwr app changes"
Key GWR App Changes (Feb 2026):
Log-in Required: A full password reset is necessary.
Ticket Loss Warning: Existing bookings made before the change may not appear in the new app; users are advised to have their booking references ready.
Reduced Booking Capability: Only one journey (single or return) can be booked per transaction initially.
PAYG Updates: Pay-as-you-go customers must confirm bank card details to continue usage.
Functionality: While some features are reduced, the app still supports mobile e-tickets and live, seat-location guidance.
It is recommended to check the app and web updates closely, as some functionality may be limited during the transition
Log-in Required: A full password reset is necessary.
Ticket Loss Warning: Existing bookings made before the change may not appear in the new app; users are advised to have their booking references ready.
Reduced Booking Capability: Only one journey (single or return) can be booked per transaction initially.
PAYG Updates: Pay-as-you-go customers must confirm bank card details to continue usage.
Functionality: While some features are reduced, the app still supports mobile e-tickets and live, seat-location guidance.
It is recommended to check the app and web updates closely, as some functionality may be limited during the transition
