Customer Forum, by a passenger - Great Western Railway

We use cookies - see here. If you continue, we will assume you consent.

Click HERE for the Coffee Shop forum - 242330 Posts in 17589 Topics by 2233 Members (August 2018) and counting!

About this site

This is web site run by a Great Western Railway (Formerly First Great Western) customer and for Great Western Railway Customers. We welcome YOUR contributions too via the Coffeeshop forum [-link-] ...


This site was originally set up in January 2007, at something of a low point for rail travel in the South West. In the Bristol area, 3 car trains had been reduced to 2 cars, services slashed by up to 60%, and even on those changes reliability of what remained had plummeted as trains no longer required had been withdrawn from the area. The attitude seemed to be that local and regional trains were an evil necessity that got in the way of long distance expresses, and if you put off some passengers it didn't really matter as the trains were full anyway, and there war plenty more fist in the sea.

How things have changed, and very much for the better.

It is indeed sensible to review provision at times, but the December 2006 changes were predicated on a growth rate of under 1% per annum from 2003 / 2004 figures, when the actual growth turned out to be 8% per annum compound. So when cuts were made, the exact opposite should have been happening. And over the seven years from December 2006, slowly, most individual lines and case has been considered and adjusted to better meet the needs as they have turned out. Highlights include services such as Severn Beach, Falmouth, and Barnstaple ... restrengthening of Cardiff - Portsmouth, and of all 125 expresses too, and most recently the provision of extra trains on the Transwilts line from Swindon to Westbury.

To a degree, this forum has turned from being a protest site into a co-operative site. It's very much run by Great Western customers - however, it's now very much a team effort with train users, staff, newcomers to rail all contributing and wanting to pull along in the same direction. We can (and do) encourage lively debate, and the sharing of knowledge - views can and will differ. Those of us who know little about trains will continue to make "silly suggestions" - simply because we don't know they're silly. But that leaves us all better informed, and with a real resource, so that we can help - in our own very small way - to help bring understanding, better suggestions, and a very positive common approach as we move forward.

Writing in December 2013 (update overdue - August 2018!), we look forward to the completion of works at Reading, Crossrail, Electrification and with it new trains, a new management operation / franchise in 2 years from now and a further one beyond that, to East - West Rail, to redoubling of lines and extra capacity of passing loops and platforms, and indeed to lines reopening to places like Tavistock. Exciting times ahead.

If you are a newcomer here, please take a look at our forum - it's here. Almost all of the content is public readable, and we encourage YOU to sign up for a free account (we have to get signups to look after copyright and spam issues!)

N.B. - This site is owned and run by a customer of Great Western Railway and is not an official site of the company. If you are looking for Great Western Railway's web site please go to If you want to know more about this site, go here.

You may follow links in the text to explore other topics.
Extra link - Return to the HomePage of this share system

You are a guest
Enter name and password to